Frequently Asked Questions (FAQ)
How long does delivery take?
Domestic orders are usually delivered within 5–10 business days depending on your location.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery (COD) is available on selected orders and locations.
Can I exchange or return my order?
Yes, Cash on Delivery (COD) is available on selected orders and locations.
How can I track my order?
Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp.
Are the product colors exactly the same as shown?
We try our best to display product colors accurately. However, slight variations may occur due to photography lighting and screen settings.
Do you offer free shipping?
Free shipping may be available on selected products, promotional offers, or minimum order values.
What if I receive a damaged or incorrect product?
Please contact us within 24 hours of delivery with clear photos/videos, and our support team will assist you promptly.
Can I cancel my order?
Orders can only be cancelled before dispatch. Once shipped, cancellation may not be possible.
Are your products stitched or semi-stitched?
Product details are clearly mentioned on each product page. Please check the product description before placing your order.
How can I contact customer support?
You can contact us anytime at:
Zuriin Thread
Website: www.zuriinthread.com
Email: zuriinthread@gmail.com
