Effective Date: May 19, 2026

At Zuriin Thread, we are committed to delivering your orders safely, efficiently, and on time.

Please review our Shipping & Delivery Policy carefully before placing an order.

I. Order Processing

• All orders are processed within 1–3 business days after successful payment confirmation.
• Cash on Delivery (COD) orders may require additional verification before dispatch.
• Orders are not processed, shipped, or delivered on Sundays or public holidays.
• During festive seasons, promotional sales, or high-order volume periods, processing times may be slightly delayed.

II. Shipping Timeline

• Domestic orders are generally delivered within 5–10 business days, depending on the delivery location.
• Delivery timelines are estimated and may vary due to:
  • Remote delivery locations
  • Courier partner delays
  • Weather conditions
  • Public holidays
  • Unforeseen operational issues

Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp.

III. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment.
• Free shipping may be offered on selected orders, minimum purchase values, or promotional campaigns.

IV. Order Tracking

• Customers will receive a tracking ID and courier details once the order has been dispatched.
• Shipment tracking can be accessed through the courier tracking link shared after dispatch.

V. Delivery Attempts

• Courier partners generally make multiple delivery attempts before returning the package.
• Customers are responsible for providing accurate shipping details, including address and contact information.
• Failed deliveries due to incorrect or incomplete information may result in additional shipping charges.

VI. Delayed or Failed Deliveries

While we strive to ensure timely delivery, Zuriin Thread shall not be held responsible for delays caused by:

• Incorrect customer information
• Courier service disruptions
• Natural disasters or weather conditions
• Government restrictions
• Public holidays or regional lockdowns
• Other unforeseen circumstances beyond our control

If your order experiences significant delays, our support team will assist you as quickly as possible.

VII. Damaged or Tampered Packages

If your package appears damaged, opened, or tampered with upon delivery:

• Please avoid accepting the package whenever possible.
• Contact our support team within 24 hours of delivery.
• Clear photos/videos may be required for investigation and resolution.

VIII. International Shipping

Currently, we may or may not offer international shipping depending on service availability.

For international shipping-related inquiries, customers may contact our support team before placing an order.

IX. Contact Us

For shipping or delivery-related assistance, please contact us:

Zuriin Thread
Website: www.zuriinthread.com
Email: zuriinthread@gmail.com

We appreciate your trust in shopping with us.